Vet practice
Meadowside Vets. Fewer missed jabs, fewer phone calls, happier reception.
A two-vet practice in Oxfordshire. A friendly two-vet practice where reception spends the day on the phone and reminders go out on paper.
The problem. Sound familiar?
- Missed vaccinationsReminders sent by post, if at all, so pets fall behind.
- Reception always on the phoneBookings, repeat prescriptions and results, all by phone.
- Repeat prescriptionsRequests on scraps of paper, checked and chased by hand.
The system. Six parts, one system.
- Part 1Online bookingOwners book routine appointments online, with the right length for each.
- Part 2Vaccination remindersTexts and emails when a jab is due, with a link to book.
- Part 3Repeat prescription requestsRequested online, approved by a vet, ready-to-collect text sent.
- Part 4Pet records at the deskEach pet's history, weights and due dates on one screen.
- Part 5Post-op check-insA message the day after surgery, with replies flagged for a nurse.
- Part 6Plans and paymentsMonthly health plans collected by Direct Debit.
How it connects. Nobody types anything twice.
Each part hands what it knows to the next, so the right thing happens without anyone copying it across.
- 1Jab due
- 2Reminder sent
- 3Booked online
- 4Appointment
- 5Record updated
- 6Next jab set
Your week. Before and after.
Rough hours a week for a business like this. Estimates to show the idea, not promises.
Hours a weekBeforeWith the system
- Booking appointments by phone10 h3 h−7 h
- Sending reminders3 h0−3 h
- Repeat prescriptions4 h1 h−3 h
- Post-op calls2 h30 min−1.5 h
Time back each week
15 hours
Worth, over a year
£9,740
Estimates for a business like this, at £14 an hour of staff time over 48 weeks.
Example business: names and figures are illustrative.
Want something like this?
A free call. We'll look at how your week works and tell you honestly what we'd build.