Boutique hotel
The Linden House. Every booking, every channel, one calendar.
14 rooms in the Cotswolds. Rooms sold on their own site and two booking sites, with a diary, a spreadsheet and a lot of emails holding it together.
The problem. Sound familiar?
- Double bookingsA room sold on a booking site while it's already taken in the diary.
- Guests asking the same thingsParking, check-in times, dogs, dinner. Every day, by email and phone.
- Commission on every stayMost bookings come through booking sites, at 15–18% a time.
The system. Six parts, one system.
- 1One room calendarDirect and booking-site bookings in one place, kept in sync both ways.
- 2Direct booking on the websiteLive availability and deposits, so more guests book without the commission.
- 3Pre-arrival emailsCheck-in details, parking and dinner booking sent at the right time, automatically.
- 4Guest replies draftedQuestions answered from your own policies. Someone checks and sends.
- 5Housekeeping boardWhich rooms to turn, in what order, on the housekeepers' phones.
- 6UpsellsDinner, late checkout and flowers offered before arrival, paid online.
How it connects. Nobody types anything twice.
Each part hands what it knows to the next, so the right thing happens without anyone copying it across.
- 1Booking in
- 2Room calendar
- 3Deposit taken
- 4Pre-arrival email
- 5Housekeeping
- 6Guest reply
Your week. Before and after.
Rough hours a week for a business like this. Estimates to show the idea, not promises.
Hours a weekBeforeWith the system
- Moving bookings between sites and the diary5 h30 min−4.5 h
- Answering the same guest questions6 h1.5 h−4.5 h
- Chasing deposits2 h0−2 h
- Planning housekeeping2.5 h30 min−2 h
Time back each week
13 hours
Worth, over a year
£8,740
Estimates for a business like this, at £14 an hour of staff time over 48 weeks.
Example business: names and figures are illustrative.
Want something like this?
A free call. We'll look at how your week works and tell you honestly what we'd build.