AI receptionist
Northgate Dental. Every call answered, even at 7am on a Sunday.
A three-dentist practice in Leeds. Reception juggles patients at the desk and a phone that never stops. Calls go to voicemail, and voicemail means patients book somewhere else.
The problem. Sound familiar?
- Missed callsMost calls come at 8–9am and lunchtime, exactly when reception is busiest.
- Nobody there after hoursPatients ring when they think of it: evenings and weekends.
- The same questionsPrices, parking, opening hours and whether you take new patients, all day long.
The system. Six parts, one system.
- 01Answers every callPicks up straight away, any time, and introduces itself as the practice's assistant.
- 02Books appointmentsFinds free slots in your diary, books them and texts a confirmation.
- 03Answers questionsPrices, opening hours, parking and policies, from information you give it.
- 04Knows when to hand overEmergencies and anything unusual go straight to a person, with a summary.
- 05Every call written upA transcript and summary of each call, and a callback list for the team.
- 06Reminders and rebookingContacts patients due a check-up, and fills cancelled slots.
- All six partsOne system, one login, nothing typed twice.
How it connects. Nobody types anything twice.
Each part hands what it knows to the next, so the right thing happens without anyone copying it across.
- 1Call comes in
- 2Answered at once
- 3Question answered
- 4Slot found
- 5Appointment booked
- 6Text sent
Your week. Before and after.
Rough hours a week for a business like this. Estimates to show the idea, not promises.
Hours a weekBeforeWith the system
- Answering the phone15 h3 h−12 h
- Calling back voicemails3 h30 min−2.5 h
- Booking and moving appointments5 h1 h−4 h
- Reminder calls3 h0−3 h
Time back each week
22 hours
Worth, over a year
£14,450
Estimates for a business like this, at £14 an hour of staff time over 48 weeks.
Example business: names and figures are illustrative.
Want something like this?
A free call. We'll look at how your week works and tell you honestly what we'd build.