What’s Included in Your Bylo Subscription

Overview

Bylo provides your website as a fully managed service.

We handle hosting, maintenance, and ongoing updates so you don’t have to worry about the technical side of running a website.

This page outlines what’s included in your subscription, what isn’t, and how additional work is handled.

What’s Included

Your subscription includes ongoing management and updates to your website, such as:

Website updates & edits

• Text changes and copy updates

• Image swaps (using client-provided assets)

• Minor layout adjustments within existing sections

• Adding or removing small sections

• Updating links, contact details, and metadata

  
  

Design adjustments

• Small visual tweaks (spacing, alignment, colours within the existing brand)

• Font adjustments using the existing font family

• Minor visual improvements to keep the site clean and modern

  
  

Ongoing management

• Hosting and uptime monitoring

• Platform updates and maintenance

• Minor bug fixes related to the existing setup

• General site housekeeping

  
  

Support

• Requests handled via support@bylo.io

• One request at a time to keep things moving smoothly

• Reasonable turnaround times based on request size and complexity

  
  

Fair Use Policy

We offer unlimited requests on a fair use basis.

This means your subscription is designed for:

• Small to medium, incremental changes

• Ongoing improvements over time

Requests that are unusually large, complex, or time-intensive may fall outside fair use.

If that happens, we’ll always let you know before doing any work.

What’s Not Included

Some requests fall outside the scope of your subscription and are handled separately:

Larger design & structural changes

• Full website redesigns

• Homepage rebuilds

• Major layout or navigation changes

• Rebrands or new visual identities

Custom functionality

• Custom forms or advanced logic

• Third-party integrations (CRMs, APIs, booking systems, etc.)

• Membership areas, dashboards, or portals

• E-commerce features

Content-heavy work

• Writing large amounts of copy from scratch

• Ongoing content or SEO strategy

• Uploading or managing large content libraries

External services

• Paid advertising setup or management

• Analytics configuration beyond basic setup

• Email marketing systems

• Hosting outside Bylo’s infrastructure

  
  

How Out-of-Scope Requests Work

If a request falls outside your subscription:

1. We’ll let you know it’s out of scope

   
   

2. We’ll offer a one-off quote for the work

   
   

3. You can choose to:

   
   

   • Proceed with the quote

   • Adjust the request to fit your subscription

   • Skip the work entirely

All one-off work is scoped and paid separately.

Website Ownership & Export

Websites are provided as a managed service.

• Your website is hosted and maintained by Bylo

• Ownership of the site remains with Bylo while your subscription is active

• If you choose to leave and want a copy of your website, you can request an export for a one-time fee of £999

The export includes:

• Website files and code

• No ongoing support or migration assistance after delivery

Cancelling Your Subscription

• Subscriptions have a minimum term of six (6) months

• After the minimum term, you may cancel at any time

• Upon cancellation:

  
  

  • Website access ends

  • The site may be taken offline unless an export is requested

Questions?

If you’re ever unsure whether something is included, just email support@bylo.io and we’ll guide you.

We’re here to make things simple and predictable.