1. Introduction
These Terms of Service (“Terms”) govern your use of the Bylo website and services. By accessing our website, booking a call, or purchasing any Bylo service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.
If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity.
2. Service Description
Bylo provides websites as a fully managed service, which may include website design, development, hosting, maintenance, and content updates. Services are offered on a subscription basis following payment of a one-time setup fee and an ongoing monthly subscription fee.
Bylo does not sell websites outright by default. Ownership remains with Bylo unless explicitly transferred under Section 9 of these Terms.
3. Acceptance of Terms
By purchasing any Bylo service, paying an invoice, or completing checkout via Stripe, you confirm that you have read, understood, and accepted these Terms in full. Acceptance occurs at the point of payment.
4. Fees and Payments
All prices are listed and charged in GBP (£).
A one-time setup fee is payable before work begins.
Subscription fees are billed monthly in advance.
All payments are non-refundable once work has commenced, except where required by UK law.
Failure to make payment may result in suspension or termination of services.
Bylo reserves the right to update pricing with reasonable notice.
5. Minimum Term and Cancellation
All subscriptions are subject to a minimum term of six (6) months.
During the minimum term, subscriptions may not be cancelled without early termination under Section 9.
After the minimum term, subscriptions may be cancelled at any time with effect from the next billing cycle.
Upon cancellation, all services will cease and access to the website will be removed.
Bylo may suspend or terminate services immediately for non-payment or breach of these Terms.
6. Ownership and Licence
All websites, designs, code, files, templates, frameworks, and related materials created or provided by Bylo remain the exclusive property of Bylo.
The client is granted a non-exclusive, non-transferable, revocable licence to use the website only while an active subscription is maintained.
Payment of the setup fee and/or subscription fees does not transfer ownership of the website or any associated intellectual property.
7. Fair Use Policy
Unlimited edits are provided on a fair use basis. This includes small to medium changes such as text updates, image swaps, layout adjustments, and new sections.
The following are not included:
Full redesigns or rebrands
Custom functionality or integrations
Extensive content uploads
Requests that require disproportionate time or resources
Bylo reserves the right to determine whether a request falls outside fair use and may quote additional fees where applicable.
8. Turnaround Times
While Bylo aims to complete requests promptly, turnaround times are not guaranteed and may vary depending on request complexity and workload. No delivery times are guaranteed unless explicitly agreed in writing.
9. Early Termination and Website Export
If the client wishes to cancel their subscription before or after the minimum term and retain a copy of their website, they may request a website export subject to the following:
A one-time export fee of £999 is payable in full before delivery.
Upon payment, Bylo will provide the website files and code only.
No support, setup, deployment, migration, or assistance is included.
Intellectual property ownership transfers to the client only after the export fee is paid.
If the export fee is not paid, the website will be taken offline upon cancellation and no files will be provided.
10. Hosting and Access
Websites are hosted and managed by Bylo while a subscription is active. Upon cancellation or termination, hosting and access will be removed. Bylo is under no obligation to continue hosting beyond the active subscription period.
11. Client Responsibilities
Clients agree to:
Provide accurate and lawful content
Use the services in compliance with applicable laws
Not engage in activity that may harm the security or operation of Bylo’s systems
Clients are responsible for reviewing content for accuracy and compliance.
12. Limitation of Liability
To the maximum extent permitted by law:
Bylo shall not be liable for indirect, incidental, consequential, or loss-of-profit damages.
Bylo is not responsible for business losses, downtime, or data loss.
Bylo’s total liability under these Terms shall not exceed the total fees paid by the client in the three (3) months preceding the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
13. Warranties and Disclaimers
Services are provided “as is” and “as available”. Bylo makes no guarantees that services will be uninterrupted, error-free, or suitable for a specific business outcome.
14. Changes to These Terms
Bylo may update these Terms from time to time. Continued use of the services after changes take effect constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
For questions regarding these Terms, contact:
support@bylo.io